Customer Services User Manual

Volume 2 of the Utility Management Series for Small Towns prepared by UN-Habitat Lake Victoria Water and Sanitation Initiative team and National Water and Sewerage Corporation of Uganda.

Financial Policies and Procedures Manual

Volume 1 of the Utility Management Series for Small Towns prepared by UN-Habitat Lake Victoria Water and Sanitation Initiative team and National Water and Sewerage Corporation of Uganda.

Investing for Resiliance

This document discusses the insurance industry should play in helping to promote societal resilience as the societal risks from climate change increase, given its expertise in assessing and managing risk and the vital role of insurance as a financial risk transfer mechanism. The authors propose the creation of a rating system to measure societal resilience.

The document was prepared by ClimateWise, a global network of over 30 leading insurers, reinsurers, brokers and industry service providers with a shared commitment to reduce the impact of climate change on both society and the insurance industry. It is a voluntary initiative, driven by its members and facilitated by the University of Cambridge Institute for Sustainability Leadership (CISL).

UN Universal Declaration on Human Rights

United NationsGeneral Assembly adopted resolution 217 A (III), the Universal Declaration of Human Rights,on 10 December 1948. Following this historic act, the Assembly called upon all Member countries to publicize the text of the Declaration and “to cause it to be disseminated, displayed, read and expounded principally in schools and other educational institutions, without distinction based on the political status of countries or territories.”

UN Resolution on the Human Right to Water

Approved by the UN General Assembly in 2010. The UN Resolution (64/292):

  • Recognizes the right to safe and clean drinking water and sanitation as a human right that is essential for the full enjoyment of life and all human rights,
  • Calls upon States and international organizations to provide financial resources, capacity-building, and technology transfer, through international assistance and cooperation, in particular to developing countries, in order to scale up efforts to provide safe, clean, accessible and affordable drinking water and sanitation for all;

IWA Principles of Water Wise Cities

The IWA Principles for Water-Wise Cities assist leaders to develop and implement their vision for sustainable urban water, beyond equitable universal access to safe drinking water and sanitation. The Principles underlie resilient planning and design in cities.