Applying Behavioral Insights to Reduce Fraud, Error, and Debt

By understanding better how people respond to different contexts and incentives, [governments] can develop a more nuanced understanding of human behavior that can ultimately help us to design more effective interventions to tackle fraud, error, and debt. Many of these interventions are relatively simple and cheap and can be introduced alongside some of the more traditional methods employed by public bodies.

This document does two things, Part 1 sets out seven of the most important insights that can be used by public bodies to reduce fraud, error, and debt. Part 2 describes eight trials which the [UK Government’s] Behavioural Insights Team has launched with a range of different government departments, agencies, and local authorities to test these insights in practice